At Viking Client Services, compassion isn’t just used as a buzzword—it’s truly the foundation of everything we do. In an industry that’s often known for being transactional or harsh, Viking stands out by putting people first. Whether it’s by supporting our clients through financial complexities or empowering our remote employees to grow in their careers, we work to maintain a workplace culture rooted in empathy, understanding, and trust. One of the best ways we’ve seen this is through the voices of our own team.
Here’s a glimpse at how five Viking employees are thriving and why they’re proud to be part of something different.
Elena’s Story: Growth Through Trust and Support
Elena initially joined Viking because she simply needed a job to pay the bills. What she found was a leadership team that not only encouraged her development, but truly trusted her to take initiative and cared about her ideas. That sense of trust has helped Elena flourish. She’s learned new skills, found a community, and built her confidence in a fully remote environment where collaboration still feels personal.
Philip’s Story: Commitment to People
Philip has seen firsthand how Viking puts into practice their commitment of caring for people. As a team lead, Philip credits Viking’s positive work environment as well as their wage and bonus structure to how Viking shows how they value their employees. It’s this commitment that drives their supportive approach, helping people thrive in ways that extend far beyond work.
Britney’s Story: Capable of More
Britney assumed that her role at Viking would serve as a transitional job while she looked for something new. However, at Viking, she ended up finding a team that valued her talents, gifts, and opinions, which shifted her motivations. Viking’s culture of empathy and problem-solving inspired her to meet new challenges and set her sights on a long-term career as part of the team.
Ryan’s Story: Leading with Purpose
Ryan wanted to find a job that he could commit to for the long haul. At Viking, he was struck by the training and guidance he received from the very beginning. Leadership at Viking isn’t about titles—it’s about helping people succeed. Ryan’s journey reflects Viking’s belief in building a new kind of leadership: one that prioritizes understanding and elevating others.
Tori’s Story: Redefining Performance
For Tori, Viking offered something refreshingly different from other environments: a new way to view performance. Rather than succeeding at your own tasks and trying to compete against others, Viking values the type of performance displayed when employees put each other first and help solve the problems of their customers. This culture has helped Tori move up in the organization and set herself up for success in her career.
People Before Profit
Behind each employee at Viking is a story reflecting a culture committed to doing things differently—not only resolving claims with empathy but also building a workplace where employees are heard, supported, and empowered to grow. Whether you’re starting your career in collections or transitioning from customer service into something new, Viking offers more than a job. It’s a place where your values matter, your growth is supported, and your humanity is honored.
Curious about where your story could go? Explore open positions and learn more about how Viking Client Services is redefining what a compassionate career can look like.