In 2025, the world is changing at a rapid pace. AI is becoming prevalent at every turn, automating more processes, especially in areas like financial services. The economy is turbulent, finances are tight, and people are wondering if a recession is around the corner. It’s an unsettling time in the finance industry—so how do organizations stay stable and moving forward?
We think that in the midst of all this change and tension, there’s one thing that never changes: the need for human connection in the finance industry.
People are the Priority
Money is a sensitive topic for many people, especially during times where many are facing financial uncertainty. In spaces that deal specifically with claims and subrogation, it’s important to remember that it’s not only money and material repairs that are being dealt with—people are also a part of the picture. Accidents of any kind can be disruptive. After an accident, people often feel shaken up or anxious; they may be dealing with injuries or other complications. On top of that, there’s the stress of figuring out who is responsible and who needs to pay for what.
During times of economic uncertainty, people want to trust financial experts: they want to work with institutions that know what they’re doing and demonstrate that they have their customers’ best interests in mind. The claims industry is not going anywhere, but how claims are handled can determine how companies like Viking Client Services will fare in an unknown future. This is where it is crucial for financial services to have a “people forward” approach.
How to Put People First: Employees and Customers
Putting people first can be easier said than done, but we believe that the way you show up in difficult moments defines who you are as a company. Building trust and showing customers that you care is essential. Here are a few ways that we strive to meet customers’ needs by making them the priority:
Empathy in Every Interaction
Insurance claims can be complex, and accidents can be messy. When someone’s trying to navigate that experience, they want to communicate with a person who listens and shows interest. Whether we’re working with a customer or an insurance partner, we try to lead with curiosity, compassion, and a sense of calm.
Understanding Before Action
Every claim has a story behind it. That’s why our teams are trained to listen first, ask thoughtful questions, and fully understand the issue before jumping into resolution mode. This people-first mindset helps us deliver clarity in what can otherwise be a confusing or frustrating situation.
Smart, Fast Problem-Solving
We know our customers and partners are relying on us, so we work to respond quickly, think critically, and act with integrity. Our subrogation claims representatives are trained to navigate complex cases and negotiate fair outcomes while keeping people at the center of the process.
A Career That Starts with Care
We’re proud of the work we do and the people we do it with. Viking Client Services is currently hiring for subrogation claims representatives across the country. These fully remote positions come with paid training, full benefits, and opportunities for advancement. Whether your background is in customer service, insurance, or the rental car industry, this is an opportunity to do meaningful work and serve the needs of others.
The Future Is Human
Technology will continue to evolve, and the economy will always be shifting. But at Viking Client Services, prioritizing people will always be our goal. We do this by treating our employees with trust and respect and providing our customers with clarity and understanding. We choose to do business in a way that makes everyone feel heard—this is what will allow institutions like ours to stay relevant and resilient in an unknown future.